Tuesday, February 11, 2025
10:00-10:45am
Tuesday - 2/11/25
MSP Expo Business Track
Breaking Barriers: Overcoming Today’s Top MSP Challenges MSPB-01Palm A
President and Founder
MB Systems
President
MSPAA
CEO
5K Technical Services
President and Founder
Net Sciences
CEO
C3 Complete
In the fast-paced world of technology, Managed Service Providers (MSPs) face constant hurdles—ranging from cybersecurity threats and talent shortages to scaling operations and managing client expectations. Join our expert panel of seasoned MSPs as they dive into the most pressing challenges disrupting the industry today. This candid discussion will uncover real-world obstacles and deliver actionable insights on how MSPs can adapt, innovate, and thrive. From leveraging emerging technologies to building resilient teams and future-proofing your business, this panel is packed with practical strategies to turn challenges into opportunities. Whether you're an established MSP or just starting out, this session will equip you with the tools to navigate the tech landscape with confidence.
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MSP Expo Tech Track
Leveraging MDR: Proactive Threat Hunting for MSPs MSPT-01Palm B
COO & Co-Founder
Cynet
Solutions Engineering Manager
Threatlocker
Publisher
Telecom Reseller
Senior Sales Engineer
Cynet
Account Executive
Huntress
CTO
USX Cyber
Discuss the benefits of Managed Detection and Response (MDR) services. Learn how these services provide 24/7 threat monitoring and rapid incident response for proactive client protection, improving MSPs’ capabilities and building their reputation as trusted security advisors, all key to generating more revenue opportunities.
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11:00-11:45am
Tuesday - 2/11/25
MSP Expo Tech Track
The Power of AI and Automation: Streamlining MSP Operations and Client Services MSPT-02Palm B
Principal Product Manager
Domotz
Publisher
Telecom Reseller
Vice President, Product Management GTM - Hyperautomation
ConnectWise
VP of Data & Analytics
Rev.io
Vice President, Managed Services
Granite
MSPs often face the same challenges as in-house IT teams – the become buried by repetitive or simple tasks. Learn how AI and automation can relieve that burden, simplifying operations and freeing MSP staff to focus on other elements that require human intervention. With modern AI-driven tools, MSPs can increase their operational capacity, enabling them to serve more clients and generate more revenue.
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Wednesday, February 12, 2025
10:00-10:45am
Wednesday - 2/12/25
MSP Expo Business Track
Navigating the Curve: Challenges and Opportunities for MSPs & Vendors MSPB-09Palm A
Global Channels Director, SaaS
EasyDMARC
CMO
Fornix Marketing
Channel Chief
Intelligent Technical Solutions
President
MSPAA
Navigating the ever-evolving minefield of managed service providers (MSPs) and vendors requires a keen understanding of emerging trends and industry challenges. Join the all-star MSP & Vendor Panel for a thought-provoking session that explores the latest developments, potential pitfalls, and opportunities for growth. Discover strategies and ensure your business thrives in this dynamic market.
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12:00-12:45pm
Wednesday - 2/12/25
MSP Expo Tech Track
Boosting Margins with Microsoft 365 and Teams: The MSP Opportunity MSPT-11Palm B
Vice President of Sales and Marketing
Reinvent Telecom
Partner & CMO
CPaaS Acceleration Alliance
CEO
TeamMate Technology
President and CEO
Acordis International
CEO
NUSO
Microsoft offers numerous applications universally used by businesses across the globe including, Office 365, Microsoft Teams, Microsoft Copilot, and more. Learn how MSPs can monetize Microsoft’s dominance, including how to monetize Microsoft 365, how Copilot and AI functionality within Microsoft 365 can help MSPs and their end customers save time, enhance productivity and increase their bottom line, and how to maximize the Teams voice opportunity.
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Thursday, February 13, 2025
1:00-1:45pm
Thursday - 2/13/25
MSP Expo Tech Track
Unlocking the Power of AI and Machine Learning for MSPs MSPT-13Palm B
CEO
ROLM
Founder & CEO
Ceburu
VP, Advanced Networking and Mobility
Telarus
Chief Innovator
Monjur
Understand how artificial intelligence and machine learning can benefit both your MSP and your customers by automating tasks, improving service delivery, generating valuable insights from data, elevating customer interactions, and much more.
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